4 Manufacturers Getting The Most ROI Out Of Electronic Parts Catalogs
Every manufacturing company should have a digitization strategy, click but some sectors are more suited than others for electronic parts catalogs.
We keep hammering home this point, but it’s true—the future of manufacturing is digital. Gone are the days where your technical publishing wants to update a single part in dozens of parts books. We’ve passed a time where customers want to make a call or send a fax to place an order.
But, is it worth it to put in the time and resources to make the switch to electronic parts catalog (EPCs)s? Based on the results of our customers, we’d say yes. The ROI has been enormous—from the decrease in time to publish changes, to the increase in revenue from online parts sales.
Let’s take a look at four types of companies that can gain the most ROI benefit from electronic parts catalogs and parts information in a relational database in the cloud.
1. LA Metro (Transit Agencies)
It may come as a surprise, but transit agencies that have a lot of parts they need to move for repairs and maintenance are the perfect candidates for electronic parts catalogs.
When you have thousands of buses and hundreds of rail cars that are used to transport millions of people annually, keeping those vehicles in service is not only a priority for moving customers, but also a part of keeping in line with federal regulations for state of good repair. In addition, they are also looking for solutions that will increase productivity and keep costs low.
Time spent in the shop for maintenance might mean missed routes and angry customers. For repairs, maintenance teams need to be able to find parts and order them from their supplier or internal warehouse. When the parts look up ordering system is slow and the information is outdated, mechanics lose valuable time that could be spent on repair tasks.
Electronic parts catalogs solve many of these issues. Administrators can update part information with an integrated set of tools, and make updates instantaneously. Mechanics can log in to a computer, use the search capabilities to find parts and request them through the system. With a guarantee that the information is correct, mechanics no longer worry about retrieving the wrong part and spend less time searching.
A perfect example of transit using EPCs successfully is LA Metro. Since implementing Documoto, they now have 99.9% order accuracy and an increase in mechanic productivity. Metro is one of a half dozen major U.S. transit systems who have successfully adopted Documoto to modernize service operations.
2. Atlas Copco (Construction Equipment)
When you’re a construction equipment company with a large customer base spread around the globe, having accurate parts books is necessary to keep your users happy. For these equipment users, having a machine that is down while waiting for a part means they’re losing money every day. If they’re in a remote location that takes additional time to ship to, getting the order right the first time is crucial. Because these customers are in different time zones, another hurdle is making it easy for them to order parts in the first place.
Using a relational database to create EPCs allows technical publishers to make changes and have that information update to the electronic parts catalogs in real-time. When users look up parts, they know that the information is accurate. By integrating the digital catalogs with an ERP system, a storefront can be created for customers to purchase their parts.
Thanks to this simplified parts lookup and order process, dealers and equipment owners can buy parts online, 24/7, with no backlog to fulfill orders. Not only does this cut down on fulfillment time, but it also creates satisfied customers.
Companies like Atlas Copco are using EPCs and a digital storefront to sell parts online and are seeing a direct impact on their bottom line. In just over a year, they’ve had a 64% increase in online sales, and a 4% increase in overall parts revenue. For a company that see billions of dollars a year in profits, that is a huge monetary increase, from something as simple as offering online ordering and accurate parts data.
3. Hiperbaric (Food Processing Equipment)
If your company’s reputation relies on providing after-sales support to make sure your equipment is running smoothly and safely, having assistance readily available to customers and dealers is paramount. Many companies spend a lot of resources staffing support desks so they can respond to questions, create service requests and order parts for customers. The problem is that many companies only provide this support to customers during regular business hours, and those employee’s time isn’t always used efficiently. Time is wasted looking up information or answering questions that could be used filling more requests.
Having a software solution that not only can create interactive parts catalogs, but also store support documentation and connect to an existing ERP system can be the difference between providing mediocre service and outstanding service for customers.
Through an online portal, customers and field service technicians can log in, view service information and look up parts for only the equipment that the company has designated. Instead of having to call to ask questions, the most current information is readily available at any time. This cuts down on the time the support desk spends on the phone and answering emails as well as the time technicians need to spend looking up information when they are out doing repairs.
With EPCs and online libraries for parts documents, Hiperbaric saw a 25% increase in help desk efficiency and a 25% time savings for technicians. And in just 11 working days, they were able to recover the cost of the digital parts catalog creator subscription.
4. Viking Range (Consumer Appliances)
Technical publishing and engineering teams are already stretched thin, especially for manufacturers with dozens of product lines and hundreds of pieces of equipment. Old processes for creating and updating parts catalogs require publishers to make updates to each individual parts book, creating the book in the first place would take nearly a week to complete, and the time delay between updating the books and getting the information online could be extensive.
EPC software makes those problems a distant memory. Using templates, creating the parts books takes a fraction of the time. Thanks to the relational database architecture of EPCs, when one piece of information is updated in the database, it updates every parts catalog where the data is found, saving hours of time for publishers.
Viking Range has the data to prove the benefits. Since using EPC software, they’ve had a 73% reduction in parts book creation time and a 99% reduction in system update time.