Need to make a quick change or update to your parts book or manual?
This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just to complete. Or does it?
Excel Industries In Action
With a dealer network that exceeds over 1,600 in the U.S. alone and 30 distributors worldwide, updating a manual or parts book is essential to providing top notch customer service. Before Implementing Documoto, if a customer of Excel Industries had a 5-year-old mower and wanted to buy something like a mulch kit or another accessory, the only way to find out what those parts were and if they were available, was to look at an archived price list. This was not only time-consuming but ineffective for their customers.
Easily Update Your Parts Books & Manuals, Too!
Now, with Documoto, Excel’s customers can identify the part they need with just a few clicks of a mouse. See how Excel Industries was able to reduce its parts information from a four-month process to forty-five minutes with Documoto’s Authoring Suite, Cloud Library, and Storefront solutions in the visual representation below.
For a more in-depth review of how Excel Industries reduced their parts books and manual processes, check out their case study.