Excel Industries, a leader in outdoor power equipment products for turf and mowing, contains a network of more than 1,600 U.S. dealers and 30 distributors worldwide. Before Excel Industries Had A Solution Relying on an outside resource to create technical documentation caused delays of up to six months for the Excel Industry team. These delays…
It’s no secret. Today, equipment manufacturers recognize the importance of developing cutting-edge machines that meet customers’ expectations. With that in mind, they haven’t always had the ability to maximize their relationships with those who use the actual machinery they produce. THE OEM DILEMMA EXPLAINED Why? Sometimes there isn’t a direct relationship with the customer. Especially…
Aftermarket revenue is a crucial component of many equipment manufacturing businesses. With over 116 locations in the U.S. and offices in 90 countries, Atlas Copco Construction (ACC) has been in business for over 140-years. ACC is a manufacturer of construction equipment and a prime example of aftermarket revenue gains. Because Atlas Copco’s customer base is…
Do you have 1,000 parts to update? No problem! Equipment operators, technicians, and dealers need accurate parts books to reference. But managing technical documentation for heavy equipment and manufacturing machines can be difficult. Because machine parts get updated frequently, technical publishers have a hard time matching image files, bill of materials (BOMs), and other document…
In a fast-paced world, you need fast-paced results. OEM part sales are no different. Because of the always-on and always available digital state that we are in today, the average equipment buyer wants access to your machines as well as any aftermarket parts with a simple click of a button. Relying on phone calls, print…
Are your parts-publishing processes creating a bottleneck? If aftermarket sales and support can’t identify a part easily, then the answer may be yes. While improving productivity on the manufacturing floor is often an OEM’s primary goal, many manufacturers are bringing that same scrutiny to their “upstairs factory,” according to Industry Week. As product lead times…
Expediting aftermarket parts to a customer is no longer a thing of the past; it’s an expectation. Unfortunately, achieving faster turnaround times on part orders is easier said than done. Harvard Business Review reported that roughly 50% of consumers faced unnecessary delays in repairs because dealers didn’t have the right parts to fix them. To…
Are you ready to turn digital parts catalogs into a robust sales and marketing tool? Online, commerce-enabled parts catalogs make transactions quick, seamless, and user-friendly. If your aftermarket sales still depend on telephones, faxes, and email, you should consider offering buyers the self-service convenience they demand. Below are five simple tips to improve part book…
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