8 Ways To Build Customer Loyalty

Equipment Manufacturers: 8 Ways To Build Customer Loyalty

You may have heard the saying that “80% of your sales come from 20% of your customers.” An active aftermarket program can help boost your sales as well as establish a loyal customer base. Given that third-party vendors are becoming more price competitive, many equipment manufacturers struggle to retain customers after the warranty expires. This…

People, Process, Technology

People, Process, Technology. It’s not a new concept. It dates back to Harold Leavitt’s diamond model from 1964 for creating change in an organization. The model can also assist with avoiding risk. Like many industries, the manufacturing, construction, and agriculture industries are very risk-averse. The fear of failure is a significant motivator within every department…

Looking Beyond Technology

Looking Beyond Technology: 3 Ways Equipment Manufacturers Stay Ahead

There’s no doubt. Technology can improve your manufacturing processes and productivity. In a fast-paced, always-on, always available – digital economy, staying ahead of the curve is essential to your success. The Lifespan of a Company According to the BBC News article, in the 1920s a companies lifespan spread out over 67 years. Today, a company’s lifespan…

Effectively Manage Your Construction Equipment

Are you or your team struggling to manage your construction equipment? Many construction manufacturers and dealers face this dilemma. This article will review three strategies that you can use to effectively manage your construction equipment and improve your aftermarket profitability. Regardless of who your customers are or where they’re located, one thing is sure –…

LA Metro Save Thousands a Week in Labor Costs

Documoto’s Technology Saves Thousands A Week in Labor Costs For LA Metro What do 9.6 million people that live within a 1,433-square mile service area have in common? Transportation. When getting from point A to point B, breakdowns are not an option. Making accuracy for the mechanics at LA Metro, a network of 2,200 buses and 270 rail cars…

Avoid Downtime: Accurately Manage & Deliver Customer Equipment

For most companies in the construction, mining, or in agricultural industries, summer equals busy season. Which means, right now, most worksites across the U.S. are at full capacity and their equipment is being used at full capacity, too. From custom built rigs to standard machinery, the maintenance and repair of each worksite and its unique…

Accurately Make Changes To Parts Books & Manuals

Need to make a quick change or update to your parts book or manual? This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just…

machine made up of spare parts

10 Myths About Winning in the Aftermarket

Aftermarket sales are an afterthought for many manufacturers, which is part of the reason that independent third-party suppliers have captured most of the market. Many companies are content letting these independent suppliers take care of their customer’s needs. There are a lot of common concerns about what it will entail to have a successful part…