For the past three years, I have worked for Documoto, assisting Customers as a Client Success Analyst. From staring as a Publishing Supervisor to moving to a Customer Success Manager to the Head of Support as well. Over the years, I strive to work hard and help our customers in any way they need as well as finding a good understanding of what equipment manufacturers need to reach their end-users for parts sales successfully. With a background in family farming, it’s enjoyable to see the equipment I used in my early years and how much it has changed.

Digitize to Win: 3 Strategies Manufacturers Can Use

It’s no secret, manufacturing is changing. Incorporating digital best practices like working from a relational database, providing real-time information to employees and customers, and improving the customer experience through online sales will determine those who can beat the odds over the next decade. What’s Changed in Manufacturing We live in a digital economy with the…

Manufacturing in the New Now

It’s no secret that current events have had a significant impact on the economy. But just because manufacturing has changed, doesn’t mean your business should be placed on hold. In fact, this may be the perfect opportunity to focus your efforts by starting to evaluate processes that can improve your customer’s experience. Below are three…

How to Avoid Structured Data Pitfalls

How to Avoid Structured Data Pitfalls

The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component content management systems (CCMSs), the evolution continues thanks to savings in labor, improved accuracy, and optimized workflows afforded by structured data methodologies. While using structured data to publish technical documentation offers significant…