A Customer Success veteran of 10 years, Selene brings with her a wealth of knowledge supporting SaaS-based customers, driving adoption, and technical know-how to help business solutions' longevity. With a customer-centric focus, Selene has been passionate about finding efficiencies in the tools our customers use and reducing the anxiety when it comes to an understanding and implementing technology. While not project managing, answering questions or helping customers, Selene can be found on the golf course searching for that elusive win against her older brother.

Paladin Breaks New Ground In Technical Support

Eleven brands, one solution. Paladin Attachments (acquired by Stanley Infrastructure in 2019) is a one-stop-shop for quality, productive, and powerful attachment tools. In addition to their extensive dealer network, Paladin manufactures construction equipment attachments for companies such as Caterpillar, Komatsu, and John Deere to sell under their respective trademarks. One of Paladin’s guiding principles is…

Accelerate Your Aftermarket Customer Experience

The race to improve the aftermarket customer experience has started. Are you ready to accelerate your aftermarket customer experience? It’s no secret that the COVID-19 Pandemic revolutionized the way manufacturers approach sales and services. So much so, manufacturers across numerous industries are playing catch up. From the buying experience to the factory floor, customization is…

Maximize Machine Uptime: 5 Reasons to Use OEM Parts

As an equipment owner, your biggest concern should be maximizing your machine uptime and minimizing your total cost of ownership (TCO). Whether you’re in an industry that relies on commercial vehicles, heavy equipment drilling rigs, or other intricate capital equipment pieces, time is money and you are dependent on the machines you use. Making maintenance…