The market for Equipment Manufacturer’s (EMs) and OEM products is constantly evolving due to newer industry regulations and technologies. Many companies have difficulty adapting to these changes, while others look forward to meeting any challenges head on. EMs and OEMs can maximize their productivity, drive the top line and stay competitive by embracing technologies such as Documoto.
Documoto is a powerful publishing platform with a Cloud Library and available Cloud Storefront for managing your company’s product offerings, parts catalogs, and vital documentation. With a streamlined and automated approach, your dealers and customers with be able to stay up-to-date with the latest content on maintaining your equipment.
Using the expertise of Digabit’s Professional Services team, we simplify your content migration process by bringing together all of your PDFs, parts catalogs, images, and more into a unified publishing solution. Documoto enables EMs and OEMs to radically shift the content creation and updating paradigm by inverting the perception of a cost center to monetizing both legacy and new content, allowing your customers to easily browse and order parts instantly.
To get the most out of your Documoto implementation, here are four best practices you should embrace that will save time and reduce excessive costs:
1. Integrate with EAM/ERP
By integrating Documoto into an existing eCommerce solution, your customers and dealers will be able to locate and order products with greater speed and accuracy. This modernizes the parts ordering process and translates to getting products quickly, decreasing equipment downtime.
Though integrating Documoto into your existing system adds far more efficiency, the approach is not intended to overhaul the platform you’ve grown accustomed to. With our inline approach, the order is exported directly into your existing EAM/ERP system continuing to leverage the purchase forms you’ve already set up.
Documoto users have realized substantial efficiency with the entire ordering process. ERP integration is not mandatory, but can be included as an add-on feature that yields great value. The benefit of integrating with your ERP solution is to continuously keep price and availability up-to-date with both systems bi-directionally.
2. Assign User Privileges and Access Control
Documoto allows you to retain total control over every bit of content in your system. By assigning user privileges, you will be able to give your managerial staff access while overseeing every level of your parts-ordering process and system.
Assigning user privileges and access controls to specific documents based on the user’s role allows you to achieve optimal efficiency while maintaining a high degree of control and security. With the use of single sign-on, a user will only be prompted to log in once to access all parts on the platform offering an unparalleled seamless user experience.
3. Manage Parts Evolution
With Documoto, you will be able to instantly update information on after sale parts, eliminating outdated data immediately and allowing you to preserve accurate records of every part in your catalog(s). Along with updating part information, you can add tags to the part(s), making them easily searchable based on defined criteria.
Documoto also offers supersessions with Engineering Change Orders (ECOs), notices and requests while easily updating the data in all instances of the parts manuals. By taking advantage of these features, you can maintain a parts catalog that is both continuously up-to-date and quickly searchable, thereby driving customer satisfaction and topline growth.
4. Track User Data
Your data is by far one of your company’s most powerful assets. However, with a traditional parts catalog, it is impossible to realize the full value of customer interaction and utilize data to its full capacity and potential.
With Documoto, you will be able to track various user interactions such as: when users last logged in, their identities, browsing patterns, materials read and much more. This valuable data will allow you to fine-tune your approach and make powerful information-driven decisions moving forward in the virtual world.
There is also the added benefit of user adoptability analytics, which will allow you to make more informed decisions about how customers and dealers leverage Documoto and what to changes should be instituted.
Adopting new technologies always involves a degree of adjustment. These four best practices allow you to see substantial benefits in record time. Contact the Digabit staff with any questions about this innovative process.