Accurate parts lookup and ordering for dealers is paramount to Excel Industries’ customer service.
Excel Industries, a leader in outdoor power equipment products for turf and mowing, contains a network of more than 1,600 U.S. dealers and 30 distributors worldwide.
Relying on an outside resource to create technical documentation caused delays of up to six months for the Excel Industry team. These delays would create tension with their dealer network and end customers. Thanks to Documoto, they’re able to provide real-time parts information to their dealer network worldwide.
Case Study Highlights Include:
- Updated parts information distributed in real-time
- Excel carefully planned the rollout internally and to the dealer network
- 9 out of 10 dealers have adopted the new platform
Learn more about Excel’s challenges and how using Documoto improved their publishing process and parts information accuracy.
