Keep Your Parts Lists Up-to-Date

Having trouble keeping your parts lists up-to-date? We hear that a lot! Our team talks to equipment manufacturers on a daily basis and the one common challenge they all share is managing and maintaining their equipment parts information catalogs. Generally, manufacturers provide Illustrated Parts Catalogs for their network of dealers or customers that need to be…

8 Ways To Build Customer Loyalty

Equipment Manufacturers: 8 Ways To Build Customer Loyalty

You may have heard the saying that “80% of your sales come from 20% of your customers.” An active aftermarket program can help boost your sales as well as establish a loyal customer base. Given that third-party vendors are becoming more price competitive, many equipment manufacturers struggle to retain customers after the warranty expires. This…

People, Process, Technology

People, Process, Technology. It’s not a new concept. It dates back to Harold Leavitt’s diamond model from 1964 for creating change in an organization. The model can also assist with avoiding risk. Like many industries, the manufacturing, construction, and agriculture industries are very risk-averse. The fear of failure is a significant motivator within every department…

Looking Beyond Technology

Looking Beyond Technology: 3 Ways Equipment Manufacturers Stay Ahead

There’s no doubt. Technology can improve your manufacturing processes and productivity. In a fast-paced, always-on, always available – digital economy, staying ahead of the curve is essential to your success. The Lifespan of a Company According to the BBC News article, in the 1920s a companies lifespan spread out over 67 years. Today, a company’s lifespan…

Effectively Manage Your Construction Equipment

Are you or your team struggling to manage your construction equipment? Many construction manufacturers and dealers face this dilemma. This article will review three strategies that you can use to effectively manage your construction equipment and improve your aftermarket profitability. Regardless of who your customers are or where they’re located, one thing is sure –…

LA Metro Save Thousands a Week in Labor Costs

Documoto’s Technology Saves Thousands A Week in Labor Costs For LA Metro What do 9.6 million people that live within a 1,433-square mile service area have in common? Transportation. When getting from point A to point B, breakdowns are not an option. Making accuracy for the mechanics at LA Metro, a network of 2,200 buses and 270 rail cars…

Avoid Downtime: Accurately Manage & Deliver Customer Equipment

For most companies in the construction, mining, or in agricultural industries, summer equals the busy season. This means, most worksites across the U.S. are at full capacity and their equipment is being used at full capacity, too. From custom-built rigs to standard machinery, the maintenance and repair of each worksite and its unique set of…

Accurately Make Changes To Parts Books & Manuals

Need to make a quick change or update to your parts book or manual? This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just…

heavy machinery on a road

Electronic Parts Catalogs: 4 Ways To Get The Highest ROI

Looking to go digital with your electronic parts catalog? Documoto has the solution! Every company should have a digital strategy, but some sectors are more suited than others for electronic parts catalogs. We keep hammering home this point, but it’s true, the future of parts cataloging is digital. Gone are the days where your technical…

Atlas Copco's fleet and service management platform with Documoto digital parts catalogs

Building an Integrated Solution for Fleet & Service Management

I recently ran across a powerful video produced by Atlas Copco, the European maker of mining and construction equipment. The video tells the story of a hypothetical fleet manager at a construction company. During the two-minute video the fleet manager, Bob, interacts with an online platform created by Atlas Copco that performs a variety of…

Want to Improve Dealer Loyalty? Provide Accurate Parts Information

Q&A With Brian Becker, Digital Service Parts Analyst In addition to manufacturing best-in-class outdoor power equipment, Excel Industries strives to give customers a quality owner experience. Their dealer network of more than 1,600 U.S. dealers and over 30 distributors worldwide work tirelessly to answer questions and provide expert service to every customer. We talked with…

5 Steps For Easy Content Migration

For manufacturing companies, centralizing parts data from disconnected sources into a single Electronic Parts Catalog (EPC) system continues to gain popularity. Moving to an EPC system enables efficient content reuse, greater control and the easy creation of both online catalogs and exportable/printable parts books. There are some clear benefits for companies who make the switch to…

Content Management in the Cloud

What Comes After ECM?

In January of 2017, research firm Gartner announced that the term “enterprise content management” (ECM) is headed for an early retirement. The new market category to describe how large businesses capture, store and distribute information will now be called, at least by Gartner, “content services.” Sorry, that doesn’t mean Sharepoint is being decommissioned as of…

Digitize to Win: 3 Strategies for Manufacturers

Technology is changing the world, and it’s also changing manufacturing Incorporating digital best practices, such as working from relational databases, providing real-time information to employees and customers and improving the customer experience through online sales is what will separate the manufacturing winners from the losers over the next decade. What’s Changed in Manufacturing The internet…

Your customer's web experience is increasingly viewed as a representation of a manufacturer's brand.

Manufacturers: Your Web Experience IS Your Brand

A leading customer experience consultant from the UK, Gerry McGovern, recently published an article titled, Your Digital Interface Is Your Brand. While Mr. McGovern typically focuses on more service-oriented institutions and businesses, the message is a definite reality for manufacturers. Think about how the average customer interacts with a manufacturing company. Whether that customer is…

machine made up of spare parts

10 Myths About Winning in the Aftermarket

Aftermarket sales are an afterthought for many manufacturers, which is part of the reason that independent third-party suppliers have captured most of the market. Many companies are content letting these independent suppliers take care of their customer’s needs. There are a lot of common concerns about what it will entail to have a successful part…

CAD drawing product engineering

Rethinking the Relationship Between Tech Pubs and Engineering

NOTE: This article was originally published in the Center for Information-Development Management’s (CIDM) Best Practices newsletter in February 2017. The author is Richard Ackerman, Digabit’s Senior Director of Solutions Engineering. Information developers in manufacturing environments have a natural desire to use engineering output to create product manuals, parts book content, and other technical support materials.…

Engineer working on CAD

Publishing Tools and Documoto: A Match Made in Parts Book Heaven

If you use SOLIDWORKS Composer or similar publishing tools to transform CAD data into technical documentation, you already understand the importance of providing clear and detailed illustrations in materials for customers. Which is why it’s surprising that so many manufacturers invest in tools like Composer, but then take the valuable images they produce and export…

OEM equipment dealer excavators

Innovate to Improve OEM-Dealer Relations, Not Disrupt Them!

The OEM-Dealer Distribution Model Over 20 years ago, the Harvard Business Review published a commentary by the CEO of Caterpillar, website Donald Fites. The article is titled, “Make Your Dealers Your Partners,” and it discusses foreign competition, the importance of after-sale service, and the huge role that Caterpillar’s dealers play in maintaining Cat’s market leader…