Digitize to Win: 3 Strategies Manufacturers Can Use

It’s no secret, manufacturing is changing. Incorporating digital best practices like working from a relational database, providing real-time information to employees and customers, and improving the customer experience through online sales will determine those who can beat the odds over the next decade. What’s Changed in Manufacturing We live in a digital economy with the…

Aftermarket Revenue Gains For Atlas Copco Construction

Aftermarket revenue is a crucial component of many equipment manufacturing businesses. With over 116 locations in the U.S. and offices in 90 countries, Atlas Copco Construction (ACC) has been in business for over 140-years. ACC is a manufacturer of construction equipment and a prime example of aftermarket revenue gains. Because Atlas Copco’s customer base is…

1,000 Parts to Update? No Problem!

Do you have 1,000 parts to update? No problem! Equipment operators, technicians, and dealers need accurate parts books to reference.  But managing technical documentation for heavy equipment and manufacturing machines can be difficult. Because machine parts get updated frequently, technical publishers have a hard time matching image files, bill of materials (BOMs), and other document…

Manufacturing in the New Now

It’s no secret that current events have had a significant impact on the economy. But just because manufacturing has changed, doesn’t mean your business should be placed on hold. In fact, this may be the perfect opportunity to focus your efforts by starting to evaluate processes that can improve your customer’s experience. Below are three…

Productivity Tricks to Shorten the Parts-Publishing Process

Are your parts-publishing processes creating a bottleneck? If aftermarket sales and support can’t identify a part easily, then the answer may be yes. While improving productivity on the manufacturing floor is often an OEM’s primary goal, many manufacturers are bringing that same scrutiny to their “upstairs factory,” according to Industry Week. As product lead times…

How to Avoid Structured Data Pitfalls

How to Avoid Structured Data Pitfalls

The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component content management systems (CCMSs), the evolution continues thanks to savings in labor, improved accuracy, and optimized workflows afforded by structured data methodologies. While using structured data to publish technical documentation offers significant…

Make Your Parts Catalogs More User-Friendly

Are you ready to turn digital parts catalogs into a robust sales and marketing tool? Online, commerce-enabled parts catalogs make transactions quick, seamless, and user-friendly. If your aftermarket sales still depend on telephones, faxes, and email, you should consider offering buyers the self-service convenience they demand. Below are five simple tips to improve part book…

Driving Demand: Overcoming Content Challenges

Complex resources, like equipment parts content, often create challenges for manufacturers. Regardless if you are a manufacturer in the industrial, agricultural, construction, or mining arena, driving demand, particularly online, is essential for long-term growth. In fact, many manufacturers are beginning to recognize that an online strategy is a driving force to obtain a wide-spread audience…

Keep Your Parts Lists Up-to-Date

Having trouble keeping your parts lists up-to-date? We hear that a lot! Our team talks to equipment manufacturers on a daily basis and the one common challenge they all share is managing and maintaining their equipment parts information catalogs. Generally, manufacturers provide Illustrated Parts Catalogs for their network of dealers or customers that need to be…

8 Ways To Build Customer Loyalty

Equipment Manufacturers: 8 Ways To Build Customer Loyalty

You may have heard the saying that “80% of your sales come from 20% of your customers.” An active aftermarket program can help boost your sales as well as establish a loyal customer base. Given that third-party vendors are becoming more price competitive, many equipment manufacturers struggle to retain customers after the warranty expires. This…

Looking Beyond Technology

Looking Beyond Technology: 3 Ways Equipment Manufacturers Stay Ahead

There’s no doubt. Technology can improve your manufacturing processes and productivity. In a fast-paced, always-on, always available – digital economy, staying ahead of the curve is essential to your success. The Lifespan of a Company According to the BBC News article, in the 1920s a companies lifespan spread out over 67 years. Today, a company’s lifespan…

Effectively Manage Your Construction Equipment

Are you or your team struggling to manage your construction equipment? Many construction manufacturers and dealers face this dilemma. This article will review three strategies that you can use to effectively manage your construction equipment and improve your aftermarket profitability. Regardless of who your customers are or where they’re located, one thing is sure –…

LA Metro Save Thousands a Week in Labor Costs

Documoto’s Technology Saves Thousands A Week in Labor Costs For LA Metro What do 9.6 million people that live within a 1,433-square mile service area have in common? Transportation. When getting from point A to point B, breakdowns are not an option. Making accuracy for the mechanics at LA Metro, a network of 2,200 buses and 270 rail cars…

Avoid Downtime: Accurately Manage & Deliver Customer Equipment

For most companies in the construction, mining, or in agricultural industries, summer equals the busy season. This means, most worksites across the U.S. are at full capacity and their equipment is being used at full capacity, too. From custom-built rigs to standard machinery, the maintenance and repair of each worksite and its unique set of…

Accurately Make Changes To Parts Books & Manuals

Need to make a quick change or update to your parts book or manual? This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just…

heavy machinery on a road

Electronic Parts Catalogs: 4 Ways To Get The Highest ROI

Looking to go digital with your electronic parts catalog? Documoto has the solution! Every company should have a digital strategy, but some sectors are more suited than others for electronic parts catalogs. We keep hammering home this point, but it’s true, the future of parts cataloging is digital. Gone are the days where your technical…