Blog articles about mining equipment
As an underground mining equipment manufacturer, MacLean is committed to mining safety and productivity. MacLean’s top priority is to provide immediate support to their customers when a machine needs maintenance or a part replacement, which is why they have branches strategically placed in key markets. So, when the MacLean team began searching for a solution…
It’s no secret, manufacturing is changing. Incorporating digital best practices like working from a relational database, providing real-time information to employees and customers, and improving the customer experience through online sales will determine those who can beat the odds over the next decade. What’s Changed in Manufacturing We live in a digital economy with the…
Do you have 1,000 parts to update? No problem! Equipment operators, technicians, and dealers need accurate parts books to reference. But managing technical documentation for heavy equipment and manufacturing machines can be difficult. Because machine parts get updated frequently, technical publishers have a hard time matching image files, bill of materials (BOMs), and other document…
In a fast-paced world, you need fast-paced results. OEM part sales are no different. Because of the always-on and always available digital state that we are in today, the average equipment buyer wants access to your machines as well as any aftermarket parts with a simple click of a button. Relying on phone calls, print…
Are your parts-publishing processes creating a bottleneck? If aftermarket sales and support can’t identify a part easily, then the answer may be yes. While improving productivity on the manufacturing floor is often an OEM’s primary goal, many manufacturers are bringing that same scrutiny to their “upstairs factory,” according to Industry Week. As product lead times…
The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component content management systems (CCMSs), the evolution continues thanks to savings in labor, improved accuracy, and optimized workflows afforded by structured data methodologies. While using structured data to publish technical documentation offers significant…
Expediting aftermarket parts to a customer is no longer a thing of the past; it’s an expectation. Unfortunately, achieving faster turnaround times on part orders is easier said than done. Harvard Business Review reported that roughly 50% of consumers faced unnecessary delays in repairs because dealers didn’t have the right parts to fix them. To…
Complex resources, like equipment parts content, often create challenges for manufacturers. Regardless if you are a manufacturer in the industrial, agricultural, construction, or mining arena, driving demand, particularly online, is essential for long-term growth. In fact, many manufacturers are beginning to recognize that an online strategy is a driving force to obtain a wide-spread audience…
Having trouble keeping your parts lists up-to-date? We hear that a lot! Our team talks to equipment manufacturers on a daily basis and the one common challenge they all share is managing and maintaining their equipment parts information catalogs. Generally, manufacturers provide Illustrated Parts Catalogs for their network of dealers or customers that need to be…
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