Why does it matter and is it secure?
Many manufacturers find the hot new area of cloud computing enticing, but intimidating. Most don’t fully understand what the cloud is, and how they can take advantage of it. Even multi-billion-dollar OEMs with advanced IT departments remain wary of having their valuable IP floating in something as nebulous-seeming as the cloud.
What is the cloud?
I am often asked, “Just what is the cloud? It’s hosted software, right?”
Yes, in the simplest terms, the cloud comprises software and hardware services running out on the Internet, rather than on your physical hardware, such as your PC or your company’s servers. But, the cloud is much more than that. First, you should understand that the cloud is not a single physical machine. The cloud is a network of advanced servers, performing diverse functions. Some of the cloud’s servers provide computing power to run applications, other host files, and still others provide shared services.
True cloud applications run in virtual machines that have the ability to scale as needed to meet increased demand. What does that mean to you, the manufacturer? As your customers look to you to provide more and more feature-rich applications to support their equipment through the service lifecycle, cloud computing enables you to meet that demand without scaling up your IT infrastructure.
Is the cloud safe?
At Digabit, securing your data is our number one priority. We combine state-of-the-art physical security with hardened software best practices to ensure that your data is safe. Our applications are written from the ground up to be cloud focused, with security and privacy in the forefront.
Digabit’s Documoto platform runs in secured facilities on the backbone of the Internet. The locations take advantage of a strong network topology, multiple power grids, and close proximity to fully redundant fiber-optic feeds from Tier 1 providers.
Our cloud provider is in business solely to host mission critical systems with better than 99% uptime. You can depend on us to keep your information impregnable, and Documoto operating efficiently. The safety measures in our physical and network infrastructure reflect that commitment.
Digabit adheres to industry best practices to protect the storage and transportation of our customer data. For example, all communication between a client PC and our servers must be secured via Secure Sockets Layer (SSL). This is a cryptographic protocol that provides communications security over the Internet; SSL is specifically designed to prevent eavesdropping, and tampering with data. In addition, we authenticate each session, greatly reducing the possibility of session hijacking.
Access to the Documoto production system is strictly controlled via the principle of “least privilege,” giving access to the network to only those who need it, and granting only the powers which are absolutely essential for each user to do his/her work.
We engineered Documoto as a secured multi-tenant cloud environment, with virtual security walls between each Documoto customer. Each customer (“tenant” in cloud terms) is given a Tenant Encrypted Key (TEK), which serves at a digital gateway to their data—and only their data.
When a user is created, he/she is associated with only one tenant. As authorized users log into a customer’s Documoto system, our application stack ensures that the data served up is from the tenant to which the user belongs. Furthermore, our security model allows for very granular information access and privileges. You control who in your organization has access to which documents by separating users into “user groups,” each possessing unique access permissions.
All documents are vaulted. This ensures that they cannot be accessed without logging into the system—they can never be retrieved directly by typing a URL into a browser. With our secured application layer, there is no way for any tenant to access the information or documents of another tenant.
Rest assured, your Documoto data is secure!