The manufacturing industry is going through a revolution, and companies that don’t modernize their business practices are going to be left behind.
It’s been several decades since manufacturing companies began adopting software and tools to make internal processes more efficient: CAD for engineers, desktop publishing and graphics programs for writers and designers, and accounting software for bookkeepers, for example.
But the digital impact on our world and economy has changed how customers expect to do business. Now companies are feeling pressure to extend the benefits of technology and information sharing to their customer base, in the form of greater support and improved service.
With websites open and operating 24-hours-a-day, customers have come to assume a higher standard when it comes to accessing product information, from technical specifications to operating instructions to video tutorials.
That same expectation is also driving companies to invest in more robust eCommerce technology. No one wants to spend two hours on the phone trying to look up and order the right parts. Mechanics can’t wait a week to repair a machine that costs its owner thousands a day in downtime.
Technology allows employees to work smarter, not harder. And modernizing distribution channels to effectively sell parts and other products online can be a game changer for OEMs.
According to an article in Chief Executive, 80% of manufacturing executives know that digitizing their enterprises is a critical driver to stay competitive. However, only 37% have a strategy in place, and only 13% of organizations have digital manufacturing capabilities today.
As these numbers show, there is a huge opportunity for companies who embrace technology and get a comprehensive strategy in place as soon as possible. Those that do will be the industry leaders in the coming decade.
How much time do your employees spend looking for information in a day? Once they find it, how accurate is it?
Register for our webinar, Digitize to Win: 3 Strategies for Manufacturers to Gain a Competitive Edge. Digabit Founder and CEO, Alan Sage, will discuss how manufacturers can capture more revenues from existing customers, improve internal efficiencies and provide better customer service using cloud-based technologies.
Key insights in this free webinar include:
- Leveraging digitization to optimize operations
- Expanding revenue streams from new channels
- Boosting customer engagement and satisfaction
- Real-world examples of Documoto in action