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Parts & Content Portal

"We had no way to provide immediate, self-service support to our customers.”

Managing technical and marketing content across platforms is challenging, but our Aftermarket Parts & Content Portal simplifies it by centralizing and organizing all documentation for easy access.

Aftermarket Parts and Content Portal

Wide Variety of File Format Support

Managing multiple file formats across various systems can lead to inefficiencies and lost content.

Our library supports an extensive range of file formats, including:

  • Office files (Word, Excel, PowerPoint)
  • Interactive HTML sites (Using Canva or CCMS to generate HTML content? You can add that directly to Documoto)
  • PDF's (like Operator's Manuals or Service Bulletins) and Zips (for CAD files or EXE's)
  • Embedded links (like Youtube videos)
  • Images & Videos
  • Interactive Parts Catalogs and assembly pages
  • Store and access all your content in one place, regardless of file format
Multiple File Format Support
Finding Content

Multiple Ways to Find Content

Inefficient search and navigation methods frustrate users and slow productivity.

Provide intuitive, configurable navigation flows and robust search functionality:

  • Search content by tags, keywords, or indexes for rapid discovery.
  • Customize navigation paths to align with user needs, ensuring intuitive browsing experiences.

Accelerate Technician Onboarding

Onboarding technicians is costly, time-consuming and there is a significant amount of employee turnover. The lack of a centralized repository for technical content leaves technicians searching multiple systems or relying on outdated documents, leading to equipment downtime and frustration.

  • Reduce the learning curve by ensuring technicians have instant access to the information they need from day one.
  • Customize navigation paths to align with user needs, ensuring intuitive browsing experiences.
DM-Roles-Illustration-Engineers
Cloud LIbrary Access Controls

Robust Access Controls

Controlling who can view or edit content across teams or brands is cumbersome.

Easily configure access controls to manage visibility for users, teams, or external partners:

  • Set permissions by brand, geography, or content type.
  • Ensure sensitive information is accessible only to authorized users.

Branded Interfaces for Multi-Brand OEM's

Managing multiple brands or creating custom experiences is difficult with traditional tools.

Create branded interfaces for multi-brand OEMs or custom content portals for different channels:

  • Deliver tailored, branded experiences to dealers, distributors, and end users.
  • Support unique branding needs without duplicating content management efforts.
Multi-Brand Support
3d part thumbnails

3D Part Thumbnails

Taking pictures of parts for technicians to visually confirm they are ordering the right thing is expensive and time-consuming.

Import 3D CAD models of parts to help users identify the right parts to order:

  • Enable technicians to rotate, zoom, and inspect 3D part thumbnails for precise identification, reducing ordering errors.
  • Save time and photography costs by importing 3D CAD models directly into the system.

Display Content Anywhere with Headless API's & Widgets

Traditional systems limit where and how content can be displayed.

Use headless APIs and embeddable widgets to present your content in any system or platform:

  • Embed the entire library content in eCommerce, Dealer Portals, Help Centers.
  • Use Headless Library endpoints to facilitate content delivery to websites, portals, or custom applications.
Interop Diagram
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Built with the aftermarket in mind, Documoto allows administrators to:

  • Control access by user or organization and only the information you want users to see.
  • Display part catalogs, service reference materials, and other technical support content.
  • Reduce maintenance costs and increase machine uptime.
  • Identify parts efficiently and accurately process orders.
  • Publish and distribute critical updates, engineering change orders, and other time-sensitive information immediately to the people who need it.

Are you ready to learn more?

Documoto powers hundreds of the world's largest equipment brands across over 100 countries in 27 languages. See how Documoto can help you simplify publishing, improve dealer and customer experience, and create a source of truth for your aftermarket parts and service experience.