Fecon Case Study
Fecon makes rugged machines and highly engineered tools for tough jobs in the forestry and construction industries. When those tools need repair or replacement, Fecon equipment owners have confidence that they’ll receive the support they need to get back to work in no time!
Read about Fecon’s decision-making process, business needs, and the results they achieved after implementing Documoto in our case study!
Case Study Highlights Include:
As Fecon expanded equipment sales, they sought a technical solution to improve service delivery and enhance customer support
Over a 5-year period, sales of replacement and maintenance parts increased by $2 million without an increase in staffing
Online orders increased from 10% to 63% of all aftermarket transactions