Do you manufacture and sell heavy machinery or equipment in the global marketplace?
If you do, you need a reliable network of service providers to keep your machines running and customers happy. And whether you rely on 3rd-party providers or an internal service organization, it’s hard to deliver efficient and consistent service to exotic, far-flung locales.
Different languages, different cultures, and varying levels of infrastructure—they all add up to complicate service delivery for repairs and maintenance.
How do you make it better for customers, and easier for service technicians? Printed parts catalogs are hard to distribute and keep updated in a global environment, and PDFs are only a slight improvement.
One of Digabit’s clients, Atlas Copco, has construction and mining equipment in use in over 180 countries. Their customers can be in the middle of a desert, two miles deep underground, or just about anywhere you can imagine.
So how does a company like Atlas Copco manage to deliver world-class service in support of several thousand products and literally millions of parts and assemblies? They use Documoto and its mobile app, Documobile.
Documobile gives service staff and mechanics the power of Documoto’s database on a mobile device. Users can download service manuals, parts catalogs, and other documents for offline use, so even when you’re at the bottom of a mine with no Internet connection, you can access the latest product information available. Updated part numbers, current pricing, it’s all there in Documobile.
Large companies have been struggling to manage data and support documentation since the invention of record keeping. Now there are technical solutions that make it simple. What if a relatively small investment in cloud technology could transform your service organization?
Can you envision the benefits? Higher first-time fix rates save hours of lost productivity for technicians. Increased availability of machines means customers are more likely to keep coming back to you for OEM parts and service. Decreased warranty service costs boost the bottom line. And the next time a customer is in the market for a large capital equipment purchase, who are they going to call? You know the answer.
For more technical details, check out Documobile’s User Guide. If you’re ready to start building your own world-class service, call Digabit’s sales team and they’ll help you take the first step.