MacLean Case Study
As an underground mining equipment manufacturer, MacLean is committed to mining safety and productivity. MacLean’s top priority is to provide immediate support to their customers when a machine needs maintenance or a part replacement, which is why they have branches strategically placed in key markets.
So, when the MacLean team began searching for a solution to address their challenges, they had several perquisites in mind.
They sought out a solution that could help:
Enhance Customer Experience
Expedite Part Orders and Reduce Machine Downtime
Improve Publishing Processes and Release Timeframe
Provide Global Accessibility to Branches and Customers