MacLean Case Study

MacLean Improved Parts Publishing & Created a Self-Service Customer Portal

As an underground mining equipment manufacturer, MacLean is committed to mining safety and productivity. MacLean’s top priority is to provide immediate support to their customers when a machine needs maintenance or a part replacement, which is why they have branches strategically placed in key markets.

So, when the MacLean team began searching for a solution to address their challenges, they had several perquisites in mind.

They sought out a solution that could help:

  • Enhance Customer Experience

  • Expedite Part Orders and Reduce Machine Downtime

  • Improve Publishing Processes and Release Timeframe

  • Provide Global Accessibility to Branches and Customers

Read the case study to see why MacLean chose Documoto, the challenges they faced in improving customer engagement, and how Documoto impacted parts book publishing.