We are a U.S. based software technology company that helps equipment manufacturers streamline their aftermarket processes. As a manufacturing company, your parts database and catalog documentation are critical to providing customer support for maintenance and repairs.
If you’re similar to other manufacturers, the first step is selling a piece of equipment to a customer. Once the machine starts working, your aftermarket processes and people have to be ready. The equipment will need to be maintained, serviced, repaired, and overhauled. Parts will break or wear out. The equipment may go through field upgrades by a variety of technicians. And in the meantime, engineering continues to make improvements to parts and assemblies.
Manufacturing Challenges You May Encounter
Below are a few of the challenges that you may encounter, all the while fending off competition, will-fitters, and the gray market that seeks to take your parts and product market share away from you.
Ensuring that technicians are using the right parts catalogs and technical information to order the correct parts.
Identifying if the as-manufactured product information is suitable for the as-maintained reality.
Staying informed with product launches and engineering changes.
Additionally, your customers expect to be able to purchase products and get the information they need, anytime, anywhere. In an easy-to-use and secure fashion. To do this, Manufacturers need to use technology to generate more revenue and streamline business operations.
How Documoto Can Help You With Your Challenges
Our cloud-based solution, Documoto, is the answer to your operational challenges.
Using Documoto, manufacturers can create interactive digital parts catalogs and related content that can be updated and distributed with a few clicks of a button. Our platform allows you to store this valuable content in one central database, available to your users 24/7 across the web on any device.
You can use your interactive parts catalogs to create an online storefront, making purchasing parts easy.
Easily Create Digital Parts Catalogs With Documoto
Paper parts books and manuals are obsolete almost as soon as they are created. Technical publishers waste dozens of hours changing one set of parts data in multiple parts books. Legacy tools such as desktop publishing applications are simply not up to the task.
Documoto’s Authoring Suite is a powerful set of solutions that allow manufacturers to create content such as parts, assembly pages, and full parts books, all within an easy-to-use interface. Documoto’s database-driven publishing allows technical publications to reuse the content as needed, saving time and effort.
Advantages to Your Technical Publications Team
Support your global channel and customers by authoring the same information in multiple languages.
Make it easier for your channel and customers to find exactly what they need with our advanced tagging and metadata capabilities.
Add context by relating content together and by adding other content such as videos, owner’s manuals, specifications, etc.
Ease the burden of updating content through capabilities such as global supersession and content reuse.
Advanced print layouts to make your printed catalogs reflect your exact brand and style, using the same exact content.
Are you still living with static PDFs sitting on your corporate website? Better yet, do you have many different versions of parts catalogs, owners manuals, and other content, floating all over the internet without any control over who has it and where it is?
Documoto’s Cloud Library is an online platform that is accessible 24×7 on any device. Our Cloud Library gives you the ability to securely distribute your content to anyone on the web, through a branded interface, and in any language you prefer.
Documoto’s search abilities go far beyond a keyword or part number. Users can find technical information with our visual icon referencing platform or by simply typing in a search term. Every attribute, every number, and every piece of text, even if it’s buried deep within an assembly or a static document like a PDF, is instantly searchable through our advanced search technology. Within a few clicks of the mouse, Documoto helps users quickly and easily access the exact document, book, diagram, or part they want.
Advanced Control Capabilities
You can decide exactly who sees your content and how they can interact with it through our advanced access control capabilities. Documoto also helps you get closer to your customers with features like comments and feedback forms.
Do you have critical updates to share, such as an urgent safety bulletin?
No problem – Documoto can do that too, presenting news items to your customers and tracking that they’ve read it.
Sell More Parts & Products With Documoto
Are you tired of taking orders over the phone, fax, or dealing with urgent cross-ships and returns because someone orders the wrong part or product?
With Documoto, you can leverage the power of our platform to unlock the value in your technical assets. With Documoto, dealers, distributors, and equipment owners gain a state-of-the-art experience to find and order exactly the right part with the confidence.
Shop For Equipment Parts & Submit Orders
Documoto’s Storefront is an easy-to-use digital order-taking system that allows you to set up and manage the parts ordering process quickly. With Storefront, administrators can decide what parts and products to sell, to which customers, at whatever price you choose. Your channel and customers can place equipment parts into a shopping cart and submit orders using Documoto’s branded and customized checkout forms. Documoto also shows users “suggested parts” so that customers can be sure they are ordering everything they need.
Streamline pricing and ordering in real-time. Documoto’s commerce-enabled integrations offer the ability to retrieve pricing and inventory information in real-time from your operational systems.