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Aftermarket Solutions for Medical & Pharmaceutical

Support complicated healthcare equipment with efficient and caring customer service.

Medical and pharmaceutical equipment manufacturers require swift support to ensure the continuous operation of critical equipment, prioritizing both efficiency in parts procurement and quality patient care. With Documoto, healthcare professionals can focus on patient care rather than navigating complex catalogs for equipment repairs.

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Centralized support.

Centralize all of your support materials. From part catalogs and service manuals to repair bulletins, instructional videos, inspection reports, and certifications, everything is accessible in one location.

Get comprehensive support for healthcare equipment throughout its lifecycle.

Our solution will help you:

  • Enhance customer experience
  • Provide 24/7 support to your network of dealers and customers
  • Identify parts efficiently and accurately process orders
  • Reduce maintenance costs and increase machine uptime

 

Explore Documoto success stories.

See how we've helped these companies improve documentation processes, parts management, and increase revenue.

Fecon Shreds The Competition | Case Study

Fecon Shreds The Competition

Fecon increased its online sales by 53%, which over a 5-year period resulted in aftermarket parts sales increasing by $2M.

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Atlas Copco Increases Online Part Sales

With Documoto's authoring and publishing tools, Atlas Copco increased online sales by 64% and increased its overall parts revenue by 4%.

Paladin Breaks Ground In Support | Case Study

Paladin Breaks Ground In Support

On the parts catalog creation side, the 4 – 8 hours of labor it previously took to create a PDF is down to 45 min – 1.5 hours.

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Excel Industries Mows Down Parts Data Inaccuracies

With advanced parts authoring and publishing tools, Excel cuts down processes from 4 months to as little as 45 minutes.

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Schramm Saves Customers Time AND Money

Schramm streamlined parts publishing, automated parts books, and offers a self-service portal to their global network of customers and dealers.

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Transit Authority Moves Parts As Smoothly As Passengers

With Documoto, LA Metro improved mechanic efficiency and reclaimed lost time as well as improved order accuracy from 75% to over 99%.

Viking Builds World-Class Support For Global Brand

Viking Builds World-Class Support For Global Brand

Viking delivers parts and model information in near real-time, publishes branded parts catalogs in a flash, and a storefront.

Hiperbaric Reduces Pressure on After-Sales Support

Hiperbaric Reduces Pressure on After-Sales Support

Hiperbaric reports up to 25% efficiency gains while giving clients 24/7 access to graphical technical diagrams and materials.

Dragotec Simplifies Parts Lookup For Dealers

Dragotec Simplifies Parts Lookup For Dealers

With interactive parts catalogs, Dragotec gives their dealer network an easy way to buy parts directly from the OEM AND reduced publishing times from months to days.

Ploeger Oxbo Reduces Support Time By 50%

Ploeger Oxbo Reduces Support Time By 50%

Ploeger reduced the time it takes to author content from 6–8 months down to less than 30 days—while reducing customer support time by 50%.

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MacLean Drills Publishing Time Down To Minutes

What used to take weeks now takes minutes. MacLean expedited parts orders, reduced machine downtime, and improved publishing processes.

Explore Medical & Pharmaceutical success stories.

See how we've helped these companies improve documentation processes, parts management, and increase revenue.

Hiperbaric Reduces Pressure on After-Sales Support

Hiperbaric Reduces Pressure on After-Sales Support

Hiperbaric reports up to 25% efficiency gains while giving clients 24/7 access to graphical technical diagrams and materials.

Viking Builds World-Class Support For Global Brand

Viking Builds World-Class Support For Global Brand

Viking delivers parts and model information in near real-time, publishes branded parts catalogs in a flash, and a storefront.

Explore publishing & parts management solutions.

Author & Publish

Our authoring software lets you create, enrich, and connect content (parts, assemblies, books, tech docs) in an easy-to-use interface—resulting in significant time-savings when formatting, publishing, and updating catalogs.

Cloud Library

Our cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages.

Parts Storefront

Our parts storefront turns electronic parts catalogs into an online sales channel—allowing buyers to search, select, and quote/order parts easily. It also offers the ability to integrate with ERP systems for real-time price/inventory updates.

Interoperability

Get access to your most up-to-date aftermarket content and data when and where you need it. Our interoperable interface enables easy data import and export, seamless integration with other systems, organization wide sharing, and anywhere access.

Are you ready to Own Your Aftermarket?

Documoto powers hundreds of the world's largest equipment brands across over 100 countries in 27 languages. See how Documoto can help you simplify publishing, improve dealer and customer experience, and create a source of truth for your aftermarket parts and service experience.