It takes the right people, processes and tools to successfully launch any SaaS solution. That’s why Documoto Professional Services assigns a dedicated Customer Success Manager to lead clients through the adoption of Documoto, sharing insights and best practices in publishing and content management along the way.
The Professional Services team applies a structured methodology to the Documoto implementation process. Our Customer Success Managers work with you at every step, providing you with the tools and expertise you need to get up and running in as little as 60 days!
Getting all your content into a new system can be daunting, but Documoto is here to help! Our team of technical publishers and consultants can assist you in publishing or migrating content into Documoto so that you can turn your attention to creating and managing new content as soon as possible.
Documoto Professional Services has developed in-house tools and best practices to address myriad types of legacy content, including databases, PDF files, and a variety Bills of Material and image file formats.
Documoto is more than a publishing tool and library for parts catalogs. Its standardized web architecture gives you robust integration capabilities. Integration links Documoto with your other systems to exchange information and facilitate automation of your business processes.
Documoto Solutions Engineers can help you establish integrations between Documoto and your business systems (ERP, EAM, Ecommerce etc.) for retrieval of parts pricing information and submission of quotes and orders. For a seamless user experience with other applications, Documoto also supports Single Sign-On (SSO) authentication with most SAML 2.0 compliant identity provider systems.
Successful software launches result in high adoption rates and require user buy-in from inception through launch. Documoto’s customer education program gives your publishers and administrators the knowledge they need to make Documoto a success from day one.
Our self-service training portal for Publishers and Administrators is designed to be self-paced and completed at your team’s convenience. Your Documoto Customer Success Manager is available throughout onboarding to supplement the training with hands-on working sessions, where we will help you to learn how to apply the concepts you learn in Documoto to your particular use-case.
All of Documoto’s customers receive expert assistance from people who care. Documoto provides a secure customer support portal where you can report problems, submit questions and view the status of your help desk tickets. You can also access a growing Knowledge Base of articles authored by Documoto product experts. Of course, you can always reach out to our support professionals by email or phone.
Post-deployment, your Documoto Customer Success Manager will also continue to be available to you for scheduled quarterly check-ins, support escalations, ongoing training support and new feature introductions.
What’s so great about Documoto’s industry-leading software?
Documoto incorporates a powerful database engine to securely store your parts and product data in the cloud, for instant worldwide access by any authorized user. Documoto replaces the traditional desktop publishing process with a fast, automated process that re-uses existing data and delivers custom parts catalogs on the fly. Not only that, its built-in web library allows you to create virtual media shelves for repair videos, equipment manuals, and other technical documents for dealer staff and service techs. The final component of the Documoto platform is a robust set of capabilities specifically for equipment manufacturers that includes multi-tiered pricing, archived order history, ERP integration, and suggestive sales for frequently ordered parts.