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Hiperbaric makes high-pressure food processing machines that sterilize and preserve food products in over 30 countries. That global footprint makes efficient customer support vital in maintaining a competitive advantage.
Now you can read a detailed case study showing how Documoto software helped Hiperbaric’s after-sale support move from good to great!
The ability to automate online ordering reduces the need for manual order processing
Help desk and field service personnel have reduced time spent searching documentation by 10-20%, with potential for even greater savings
Overall productivity gains means Hiperbaric can grow their customer base and revenues while maintaining current staffing levels