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Paladin encompasses a family of well-known and respected brands in the construction, forestry and mining industries. When they made the decision to update their product support, they chose Documoto for its ability to effectively manage parts information in a relational database, publish accurate documents and give dealers a best-in-class technical support solution.
Read more about how Paladin distributed parts manuals in the past, why they chose Documoto, and how their aftermarket operations have evolved for the better!
Paladin wanted to improve accuracy and accessibility of product documentation
The company previously relied on printed manuals and an 800 number for part sales
Sales and support calls are greatly reduced thanks to the new online platform
Parts manuals are easily kept up-to-date, with revision time cut nearly to zero