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Viking is an American-made brand founded in the small city of Greenwood, Mississippi, that has grown over the last 30 years into a globally recognized name.
As the first maker of appliances to introduce commercial-quality cooking tools to the residential kitchen, Viking knows something about offering only the best. So, when Viking recently displaced their existing technical publishing solution with Documoto, they had a number of reasons.
Viking knew that Documoto would not only decrease resource demands in the publishing department, but also provide customers and technicians with the up-to-date information they needed to keep their kitchens cooking.
Viking is able to publish updates of part numbers and other info in 30 minutes vs. 7-14 days
Creating a parts book for a brand new model takes 8 hours, instead of the 30 hours of labor previously required