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Viking Uses Documoto for Best-in-Class Support

Viking Case Study

Viking is an American-made brand founded in the small city of Greenwood, Mississippi that has grown over the last 30 years into a globally recognized name.

As the first maker of appliances to introduce commercial-quality cooking tools to the residential kitchen, Viking knows something about offering only the best. So, when Viking recently displaced their existing technical publishing solution with Documoto, they had many reasons.

Viking knew that Documoto would not only decrease resource demands in the publishing department but also provide customers and technicians with the up-to-date information they needed to keep their kitchens cooking.

Highlights:

  • Viking can publish updates of part numbers and other info in 30 minutes vs. 7-14 days

  • Creating a parts book for a brand new model takes 8 hours, instead of the 30 hours of labor previously required

Download the case study to see how Viking bolstered its brand image and improved efficiency with Documoto!