Documoto Reduces Support Time By 50% For Ploeger Oxbo

Oxbo International develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. Ploeger Oxbo Group’s equipment is heavily relied on during harvest season. Their equipment becomes mission-critical during harvest; any downtime can cause significant operational delays and loss of revenue. Operating out of three manufacturing facilities in the United States and several sister…

Hiperbaric Reduces Pressure on Aftermarket Sales & Support

Hiperbaric is a leading manufacturer of High-Pressure Processing (HPP) equipment for the food industry. With operatives in Europe, North, South, and Central America, as well as Asia, Africa, and countries in the Oceania hemispheres, Hiperbaric’s global footprint makes efficient customer support vital in maintaining a competitive advantage. Hiperbaric customers rely on the support of their…

Equipment Manufacturing: Meet Your Customers Expectations

It’s no secret. Today, equipment manufacturers recognize the importance of developing cutting-edge machines that meet customers’ expectations. With that in mind, they haven’t always had the ability to maximize their relationships with those who use the actual machinery they produce. THE OEM DILEMMA EXPLAINED Why? Sometimes there isn’t a direct relationship with the customer. Especially…

1,000 Parts to Update? No Problem!

Do you have 1,000 parts to update? No problem! Equipment operators, technicians, and dealers need accurate parts books to reference.  But managing technical documentation for heavy equipment and manufacturing machines can be difficult. Because machine parts get updated frequently, technical publishers have a hard time matching image files, bill of materials (BOMs), and other document…