8 Ways To Build Customer Loyalty

Equipment Manufacturers: 8 Ways To Build Customer Loyalty

You may have heard the saying that “80% of your sales come from 20% of your customers.” An active aftermarket program can help boost your sales as well as establish a loyal customer base. Given that third-party vendors are becoming more price competitive, many equipment manufacturers struggle to retain customers after the warranty expires. This…

heavy machinery on a road

Electronic Parts Catalogs: 4 Ways To Get The Highest ROI

Looking to go digital with your electronic parts catalog? Documoto has the solution! Every company should have a digital strategy, but some sectors are more suited than others for electronic parts catalogs. We keep hammering home this point, but it’s true, the future of parts cataloging is digital. Gone are the days where your technical…

Atlas Copco's fleet and service management platform with Documoto digital parts catalogs

Building an Integrated Solution for Fleet & Service Management

I recently ran across a powerful video produced by Atlas Copco, the European maker of mining and construction equipment. The video tells the story of a hypothetical fleet manager at a construction company. During the two-minute video the fleet manager, Bob, interacts with an online platform created by Atlas Copco that performs a variety of…

Want to Improve Dealer Loyalty? Provide Accurate Parts Information

Q&A With Brian Becker, Digital Service Parts Analyst In addition to manufacturing best-in-class outdoor power equipment, Excel Industries strives to give customers a quality owner experience. Their dealer network of more than 1,600 U.S. dealers and over 30 distributors worldwide work tirelessly to answer questions and provide expert service to every customer. We talked with…

5 Steps For Easy Content Migration

For manufacturing companies, centralizing parts data from disconnected sources into a single Electronic Parts Catalog (EPC) system continues to gain popularity. Moving to an EPC system enables efficient content reuse, greater control and the easy creation of both online catalogs and exportable/printable parts books. There are some clear benefits for companies who make the switch to…

Content Management in the Cloud

What Comes After ECM?

In January of 2017, research firm Gartner announced that the term “enterprise content management” (ECM) is headed for an early retirement. The new market category to describe how large businesses capture, store and distribute information will now be called, at least by Gartner, “content services.” Sorry, that doesn’t mean Sharepoint is being decommissioned as of…