Avoid Downtime: Accurately Manage & Deliver Customer Equipment

For most companies in the construction, mining, or in agricultural industries, summer equals the busy season. This means, most worksites across the U.S. are at full capacity and their equipment is being used at full capacity, too. From custom-built rigs to standard machinery, the maintenance and repair of each worksite and its unique set of…

Accurately Make Changes To Parts Books & Manuals

Need to make a quick change or update to your parts book or manual? This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just…

Want to Improve Dealer Loyalty? Provide Accurate Parts Information

Q&A With Brian Becker, Digital Service Parts Analyst In addition to manufacturing best-in-class outdoor power equipment, Excel Industries strives to give customers a quality owner experience. Their dealer network of more than 1,600 U.S. dealers and over 30 distributors worldwide work tirelessly to answer questions and provide expert service to every customer. We talked with…