People, Process, Technology

People, Process, Technology. It’s not a new concept. It dates back to Harold Leavitt’s diamond model from 1964 for creating change in an organization. The model can also assist with avoiding risk. Like many industries, the manufacturing, construction, and agriculture industries are very risk-averse. The fear of failure is a significant motivator within every department…

Looking Beyond Technology

Looking Beyond Technology: 3 Ways Equipment Manufacturers Stay Ahead

There’s no doubt. Technology can improve your manufacturing processes and productivity. In a fast-paced, always-on, always available – digital economy, staying ahead of the curve is essential to your success. The Lifespan of a Company According to the BBC News article, in the 1920s a companies lifespan spread out over 67 years. Today, a company’s lifespan…

LA Metro Save Thousands a Week in Labor Costs

Documoto’s Technology Saves Thousands A Week in Labor Costs For LA Metro What do 9.6 million people that live within a 1,433-square mile service area have in common? Transportation. When getting from point A to point B, breakdowns are not an option. Making accuracy for the mechanics at LA Metro, a network of 2,200 buses and 270 rail cars…

Avoid Downtime: Accurately Manage & Deliver Customer Equipment

For most companies in the construction, mining, or in agricultural industries, summer equals busy season. Which means, right now, most worksites across the U.S. are at full capacity and their equipment is being used at full capacity, too. From custom built rigs to standard machinery, the maintenance and repair of each worksite and its unique…

Accurately Make Changes To Parts Books & Manuals

Need to make a quick change or update to your parts book or manual? This scenario is pretty common for equipment manufacturers. It’s also one of the most difficult tasks for a technical publisher or digital parts service analyst to accomplish. Something that sounds so simple, can take up to four or five months just…

CAD drawing product engineering

Rethinking the Relationship Between Tech Pubs and Engineering

NOTE: This article was originally published in the Center for Information-Development Management’s (CIDM) Best Practices newsletter in February 2017. The author is Richard Ackerman, Digabit’s Senior Director of Solutions Engineering. Information developers in manufacturing environments have a natural desire to use engineering output to create product manuals, parts book content, and other technical support materials.…

Engineer working on CAD

Publishing Tools and Documoto: A Match Made in Parts Book Heaven

If you use SOLIDWORKS Composer or similar publishing tools to transform CAD data into technical documentation, you already understand the importance of providing clear and detailed illustrations in materials for customers. Which is why it’s surprising that so many manufacturers invest in tools like Composer, but then take the valuable images they produce and export…

OEM equipment dealer excavators

Innovate to Improve OEM-Dealer Relations, Not Disrupt Them!

The OEM-Dealer Distribution Model Over 20 years ago, the Harvard Business Review published a commentary by the CEO of Caterpillar, website Donald Fites. The article is titled, “Make Your Dealers Your Partners,” and it discusses foreign competition, the importance of after-sale service, and the huge role that Caterpillar’s dealers play in maintaining Cat’s market leader…