Productivity Tricks to Shorten the Parts-Publishing Process

Are your parts-publishing processes creating a bottleneck? If aftermarket sales and support can’t identify a part easily, then the answer may be yes. While improving productivity on the manufacturing floor is often an OEM’s primary goal, many manufacturers are bringing that same scrutiny to their “upstairs factory,” according to Industry Week. As product lead times…

How to Avoid Structured Data Pitfalls

How to Avoid Structured Data Pitfalls

The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component content management systems (CCMSs), the evolution continues thanks to savings in labor, improved accuracy, and optimized workflows afforded by structured data methodologies. While using structured data to publish technical documentation offers significant…

Make Your Parts Catalogs More User-Friendly

Are you ready to turn digital parts catalogs into a robust sales and marketing tool? Online, commerce-enabled parts catalogs make transactions quick, seamless, and user-friendly. If your aftermarket sales still depend on telephones, faxes, and email, you should consider offering buyers the self-service convenience they demand. Below are five simple tips to improve part book…

Keep Your Parts Lists Up-to-Date

Having trouble keeping your parts lists up-to-date? We hear that a lot! Our team talks to equipment manufacturers on a daily basis and the one common challenge they all share is managing and maintaining their equipment parts information catalogs. Generally, manufacturers provide Illustrated Parts Catalogs for their network of dealers or customers that need to be…

Digitize to Win: 3 Strategies for Manufacturers

Technology is changing the world, and it’s also changing manufacturing Incorporating digital best practices, such as working from relational databases, providing real-time information to employees and customers and improving the customer experience through online sales is what will separate the manufacturing winners from the losers over the next decade. What’s Changed in Manufacturing The internet…

Engineer working on CAD

Publishing Tools and Documoto: A Match Made in Parts Book Heaven

If you use SOLIDWORKS Composer or similar publishing tools to transform CAD data into technical documentation, you already understand the importance of providing clear and detailed illustrations in materials for customers. Which is why it’s surprising that so many manufacturers invest in tools like Composer, but then take the valuable images they produce and export…

OEM equipment dealer excavators

Innovate to Improve OEM-Dealer Relations, Not Disrupt Them!

The OEM-Dealer Distribution Model Over 20 years ago, the Harvard Business Review published a commentary by the CEO of Caterpillar, website Donald Fites. The article is titled, “Make Your Dealers Your Partners,” and it discusses foreign competition, the importance of after-sale service, and the huge role that Caterpillar’s dealers play in maintaining Cat’s market leader…