CAD drawing product engineering

Rethinking the Relationship Between Tech Pubs and Engineering

NOTE: This article was originally published in the Center for Information-Development Management’s (CIDM) Best Practices newsletter in February 2017. The author is Richard Ackerman, Digabit’s Senior Director of Solutions Engineering. Information developers in manufacturing environments have a natural desire to use engineering output to create product manuals, parts book content, and other technical support materials.…

Should You Update Parts Catalog Content? Do the Math!

With over 20,000 registered users, Digabit’s Documoto platform has generated enough data for us to estimate the return on investment (ROI) for various scenarios at manufacturing companies. Here is one common dilemma: While it’s a given to create electronic parts catalogs for new and current models, some of our customers have decades’ worth of older…

The 3 Deadly Sins of Online OEM Part Sales

How do manufacturers of heavy equipment and machinery typically sell parts for repairs and ongoing maintenance? Most would not be very successful running print ads like the one from the Pullford Co. at the top of this post. However, some companies still employ similar tactics to sell to online prospects. In this era of transition…

How to Avoid 3 Tempting Pitfalls of Structured Data

NOTE: This article was originally published in the Center for Information-Development Management’s (CIDM) Best Practices newsletter in October 2016. The article was contributed by Richard Ackerman, Digabit’s Senior Director of Technical Sales. The technical publishing world has increasingly gravitated toward structured data concepts and tools over the past decade. From XML to DITA to component…

Documoto's component-based electronic parts catalog

What’s a Component Content Management System?

According to Wikipedia, “A component content management system (CCMS) is a content management system that manages content at a granular level (component) rather than at the document level. Each component represents a single topic, concept or asset (for example an image, table, product description, or procedure). “The CCMS must be able to track ‘…relationships among…