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Aftermarket Solutions for Transit

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Mass Transit Operators

Stay on time in a fast-paced world.

As a fleet owner or transit authority professional, you face many complex challenges when dealing with the repairs and maintenance of your fleet and supporting a variety of OEMs. Documoto can help track and manage all these moving parts by placing comprehensive technical support content on the web in one convenient portal.

Support service personnel.

  • Mechanics and other service personnel can view illustrated parts and assemblies, instructional videos, bulletins, or electronic parts books.
  • Documoto allows users to graphically navigate a complex machine from machine to section to assembly to part in seconds.
  • Integrate standardized part ordering and service documentation asset lifecycle reporting reduced downtime and regulatory compliance.

Our solution will help you:

  • Support your Transit Asset Management (TAM) Plan for regular maintenance and operating condition
  • Integrate with EAM and ERP systems like Trapeze and Infor
  • Ensure secure SaaS application with advanced distribution and entitlement features
  • House and distribute parts catalog and maintenance content for your entire fleet
  • Publish and maintain new supplier content via our Professional Services
  • Decrease vehicle downtime and improve part ordering accuracy
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Railroad & Bus Manufacturers

Be the OEM customers keep coming back to.

Manufacturers of rail, light rail, bus, and other mass transit equipment face unique challenges in supporting their equipment owners. With long lifecycles and incremental purchase schedules, their clients support not just multiple product lines, but also multiple generations within those product lines. Ensuring that their service technicians are armed with the most recent and accurate service, support, and parts information requires a new approach. Documoto is uniquely capable of managing product aftermarket content across its full lifespan, creating a streamlined aftermarket experience.

  • Get all of your materials stored securely in one central location. With Documoto, you can store part catalogs, service manuals, repair bulletins, instructional videos, inspection reports, and certifications all in one place.
  • Give your network the ability to search and view all of your technical documentation and dramatically improve your customers' experience.
  • Make changes once. By tracking all content associations to all of your products, issues like superseded parts and assemblies, updated documentation, service bulletins, and new support assets automatically populate all affected products.

Our solution will help you:

  • Provide 24/7 support to your network of dealers and customers
  • Integrate with EAM and ERP systems like Trapeze and Infor
  • Identify parts efficiently and accurately process orders
  • Produce a multilingual site for parts ordering
  • Create and distribute serial number-specific documentation to specific sites

Streamline Regulatory Compliance With Documoto

Documoto Helps Transit Agencies Meet Map-21 & State of Goods Repair Requirements

State and regional transit authorities who receive federal funding are required to complete a Transit Asset Management (TAM) plan.

Transit Asset Management (TAM) describes:

  • How public transit systems will ensure that assets and infrastructure are maintained in a State of Good Repair
  • How the agencies will maintain or improve reliability, safety, and passenger comfort

The Documoto team has the experience and technology solutions to help.

Our customers include bus, rail car, and asset-intensive manufacturers. Additionally, a number of major transit authorities, alongside our Professional Services staff, have successfully integrated Documoto with EAM and ERP systems like Trapeze and Infor.

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Save Time & Money

Mechanics who rely on accurate documentation to lookup parts use Documoto to identify and request the right part the first time.

In the past, staff members paged through an obsolete, dog-eared manual or tediously browsed a PDF with weak search and navigation capabilities.

With Documoto, your staff can quickly look up:

  • Procedural documentation
  • Training videos
  • Updates
  • Safety alerts related to documents, product models, or individual assets

These capabilities reduce the time spent identifying parts, orders, and repairs. Essentially, this translates into thousands of dollars in savings every year.

Your workforce will be much more efficient and gain customer loyalty by improving inventory, procurement, and work schedule effectiveness.

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Explore Mass Transit success stories.

See how we've helped these companies improve documentation processes, parts management, and increase revenue.

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LA Metro Moves Parts As Smoothly As Passengers

LA Metro has the responsibility of transporting millions of people a day around the Los Angeles area, and in order to do that, they need all of their rail cars and buses to be in working condition. Using Documoto, mechanics receive parts and complete work orders more quickly, meaning reduced downtime for fleet vehicles.

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BC Transit - Bus Fleet

BC Transit Onboards Documoto, Improving Productivity by 70%!

Operating 88 transit systems in 130 communities across British Columbia, outside of Greater Vancouver, BC Transit relies on its fleet of 1,079 high-capacity buses. Making machine uptime crucial to customer satisfaction. 

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Explore publishing & parts management solutions.

Author & Publish

Our authoring software lets you create, enrich, and connect content (parts, assemblies, books, tech docs) in an easy-to-use interface—resulting in significant time-savings when formatting, publishing, and updating catalogs.

Author & Publish

Cloud Library

Our cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages.

Cloud Library

Parts Storefront

Our parts storefront turns electronic parts catalogs into an online sales channel—allowing buyers to search, select, and quote/order parts easily. It also offers the ability to integrate with ERP systems for real-time price/inventory updates.

Parts Storefront

Interoperability

Get access to your most up-to-date aftermarket content and data when and where you need it. Our interoperable interface enables easy data import and export, seamless integration with other systems, organization wide sharing, and anywhere access.

Interoperability

Are you ready to Own Your Aftermarket?

Documoto powers hundreds of the world's largest equipment brands across over 100 countries in 27 languages. See how Documoto can help you simplify publishing, improve dealer and customer experience, and create a source of truth for your aftermarket parts and service experience.