For most manufacturers, selling a piece of equipment is only the first step in a (hopefully) long and fruitful relationship with a customer. Once the machine starts working, your aftermarket processes and people have to be ready. The equipment will need to be maintained, serviced, repaired and overhauled. Parts will break or wear out, the equipment may go through field upgrades by a variety of technicians, and in the meantime, engineering continues to make improvements to parts and assemblies. As a manufacturer, how do you ensure that technicians, wherever in the world they’re located, are using the right parts catalogs and technical information to order the right parts? How do you know if the as-manufactured product information is suitable for the as-maintained reality? How does your technical publications group keep up with the product launches and engineering changes that ripple through all of your current documentation? And of course, you have to do this as efficiently as possible while fending off competition, willfitters and the gray market that seeks to take your parts and product market share away from you.
Add to all this the realities of the Internet changing how B2C and B2B customers interact with companies they do business with. Customers expect to be able to purchase products and get the information they need, anytime, anywhere. And they want that experience to be effortless and easy. Manufacturers need to use technology to generate more revenue and streamline business operations.
Our cloud-based solution, Documoto, is your answer to these challenges. Using Documoto, manufacturers can create interactive digital parts catalogs and related content that can be updated and distributed with a few clicks of a button. Our platform allows you to store this valuable content in one central database, available to your users 24/7 across the web on any device. And, you can use your interactive parts catalogs to create an online storefront, making purchasing parts easy.